privacy policy

Privacy and Information Confidentiality Policy :


Castal website, owned by Lamsat Al Thuraya Trading Company, is committed to protecting the privacy of its visitors and customers and to maintaining the confidentiality of personal information in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, including the Personal Data Protection Law issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).


1. Information Collection :


We collect certain personal information when you register on the website or use our services, such as:

  • Full name
  • Mobile number
  • Email address
  • Shipping and billing address
  • Electronic payment details for completed purchases


2. Use of Information:


Personal information is used for the following purposes:

  • Providing services and fulfilling orders
  • Improving the user experience on the website
  • Communicating with customers regarding orders, offers, or updates
  • Preventing fraudulent or illegal activities


3. Information Protection :


Castal is committed to taking the necessary technical, administrative, and organizational measures to protect personal information from unauthorized access, use, modification, or disclosure.

Only authorized employees are permitted to handle this data, and they must adhere to strict confidentiality policies.


4. Information Sharing:


Castal does not share personal information with any external parties except in the following cases:


  • When explicit consent is obtained from the user
  • When required by law or by competent authorities in the Kingdom
  • With service providers who assist us in operating the website or delivering services (e.g., shipping companies or payment gateways), provided they adhere to the same privacy policy


5. Information Confidentiality :


All data and information provided by users are considered strictly confidential and may not be disclosed, sold, exchanged, or exploited in any way except as permitted by law or with the customer’s consent.


6. Cookies :


The website uses cookies to enhance browsing experience and personalize content.

Users can modify their browser settings to refuse cookies, but this may affect certain website functions.


7. User Rights:


Users have the right at any time to:

  • Access, correct, or update their personal data
  • Request the deletion of their data once the purpose of its collection has been fulfilled
  • Withdraw consent for the use of their data at any time

Requests can be made by contacting us through the official channels listed below.


8. Policy Amendments :


Castal reserves the right to modify this privacy policy from time to time in line with technological developments or legal requirements.

Users will be notified of any updates through the website or via email.


9. Contact Us :


For any inquiries or complaints regarding this privacy policy or the use of data, please contact us at:

  • Email: [email protected]
  • Customer Service: 0573674998
  • Address: Dammam, Kingdom of Saudi Arabia